Terms of Service

Each order you place is a legally enforceable contract. If you fail to pickup your order, you are still obligated to pay for the items you order. Payment for product is due at the time of purchase. A fee of $35.00 will be assessed for any returned check or failed bank transfer payment, or rejected credit card payment after initial approval.

We will inspect and pack all orders prior to distribution. In the event that product gets damaged during packing, we will provide a store credit to the customer, provided that the damaged goods are returned.

Our goal is to provide the highest quality floral products, and we require our producers to deliver market-grade products. 

 Cancellation Policy

Due to the perishable nature of the fresh cut products We sell and the effects that the novel coronavirus has had on businesses and events, We assume You will be protecting yourself against the contingency of order and event cancellations through good business practice such as the use of contracts, deposits, insurance, etc. To ensure SWGMC does not bear the entire risk of order cancellations We will be requiring deposits or guarantees on all orders using the following guidelines:

Orders for retail customers need to be prepaid at the time the order is placed. No refunds are available for cancelled orders or returns.

It is important for buyers enrolled with SWGMC to understand that there are no cancellations allowed once an order period closes.  As a buyer, You know that our farms are harvesting specifically to fill each individual order. Cancellations after an order period closes may result in the farm having to discard or otherwise lose sales on product set aside for Your order.  Because of this, buyers may be charged a cancellation fee of up to 100% of the product total. We appreciate your understanding.

Commercial accounts will require a 50% deposit on all orders which will be cancellable up until 14 days prior to the order pickup, at which point refunds and cancellations will be on a case by case basis. Orders we are unable to cancel with growers will remain the customers’ responsibility.

The Company is unable to accept cancellations with less than 10 days’ notice before the order delivery date.

Although we may waive the 50% deposit under some circumstances, the same cancellation rules apply. For items we are unable to cancel the customer remains responsible for 100% of the order value.

It is not our intention to put undue strain on our customers and will do all we reasonably can to assist during this time of uncertainty, but we are unable to assume all risk of cancellation on product already harvested or shipped. We encourage our customers to have upfront conversations with their clients regarding cancellations and where the responsibility for payment rests.

Floral Bucket Policy 

Due to the shortages of buckets returned in good useable condition along with the high demand for floral buckets, we offer a “Bucket Exchange” program for buckets that are being borrowed from the growers at the Market for return in the following week for a small user fee. Regular accounts in good standing can swap borrowed Market buckets with other Market buckets for a nominal fee at checkout to cover usage, handling, sanitizing, and environmental waste fees. Buckets being returned to SWGM for exchanges must be empty, clean & in a useable condition. There will not be any credits issued for the return of borrowed Market buckets.

Availability, Errors, and Inaccuracies

We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors, inaccuracies, or omissions, and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service. Sizes are approximate.

We therefore reserve the right to change or update information based on market supply changes and to correct errors, inaccuracies, or omissions at any time without prior notice  - Errors and Omissions Excepted  

Convenience Fees 

A service convenience fee will be applied to all invoices for credit card transactions that are "card not present" such as those processed by telephone orders, or online payments invoices for the convenience of making purchases without presenting a credit or debit card at the market. The convenience fee rate is $3 for every transaction value of $1 to $100 which will be applied according to the total transaction amount. For example: a sales transaction with a "card not present" total of $285 will have a convenience service fee of $9 added to the invoice total.  You may pay us by CASH, CHECK, ACH, IN PERSON DEBIT or CREDIT CARD at the market without incurring this convenience fee.