Refund Policy - Wholesale Customers

We stand by the quality of our product. You are responsible for the proper transport, care, handling, and maintenance of products once received. Fresh cut flowers and greens can be returned for market credit or exchange within 24 hours of purchase if there is a quality issue (plants within 48 hours). No returns, exchanges, or credits for Clearance Sale items, or 50% off mark-down products - All 50% off items are sold "AS IS" and without warranty of any kind, express or implied.

A written credit request must accompany the refund claim with a minimum of 3 pictures (in focus) detailing the problem for each damaged item and a detailed explanation of the quality issue within 24 hours of purchase. The photographs must include one image showing the affected items in a group picture with the other bunch components (if a 5-stem bunch has problems with 3 blooms, please include them with the 2 good blooms in at least one picture). The credit request must include the date received, order number, product you are requesting credit for including quantity, and the reason for the claim.

Cut flowers and greens need to be kept cool and require storage in a cooler unless being used the same or next day. Heat and sun will destroy flowers and foliage.  SWGM does not assume any liability for the improper handling or storage of products that leave the market in good condition. Flowers and foliage transported dry and not properly processed will not survive their normal vase life.

Any products that are delivered to the customer in unsatisfactory condition may be returned within 24 hours to the pickup site. The item will either be replaced, or you will receive a credit for the item. You may use our Contact Us form to communicate any problems with your order. Pictures are very helpful in showing the nature of the problem and they can be emailed to us as attachments for documentation. Delivery and Shipping charges are non-refundable.

Payment for product is due at the time of purchase. A fee of $35.00 will be assessed for any returned check or failed bank transfer payment, or rejected credit card payment after initial approval.

Customers are financially responsible for product pre-ordered. Exchanges can only be made with product from the same grower. All orders submitted must be paid for at the time of purchase. Refunds or credits are not available if you forget an item at the pick-up site or forget to get your order entirely.

All orders submitted must be paid for; refunds are not available if you forget an item at the pick-up site, or forget to get your order entirely. 

Refund Policy - Public Retail Customers

All Public Sales are Final - No returns, exchanges, or credits. Please review your invoice before leaving the market.